Get in touch with our team for support, questions, or assistance with your DV lottery photo validation needs.
Within 24 hours
Monday to Sunday, all year round
Worldwide assistance available
Supporting DV applicants from all eligible countries
Photo validation assistance
Help with photo requirements and validation issues
If you have questions about specific photo requirements or validation results, we're here to provide detailed explanations and guidance to ensure your DV lottery photo meets all official standards.
Experiencing problems with our photo checker tool? Contact us for technical support and troubleshooting assistance to get you back on track with your DV application.
Need clarification on Diversity Visa photo requirements or application guidelines? Our team can provide expert guidance based on the latest official requirements.
Have general questions about our service, features, or how to use the DV lottery photo checker effectively? We're happy to provide comprehensive information and support.
We value your feedback and suggestions for improving our service. Share your experience and ideas to help us better serve the DV applicant community worldwide.
We strive to respond to all emails within 24 hours. During peak DV lottery registration periods, response times may be slightly longer, but we always prioritize urgent photo validation questions to help applicants meet their deadlines.
Please include a clear description of your question or issue, any error messages you've encountered, and details about your photo validation results if applicable. The more specific information you provide, the better we can assist you.
While we cannot edit photos for you, we can provide detailed guidance on what needs to be corrected and how to fix common issues. Our validation reports include specific recommendations for improving your photo to meet DV requirements.
Currently, our primary support is provided in English. However, we make every effort to assist users who contact us in other languages and can often provide basic guidance and resources to help with common questions.
Currently, we only provide support via email at dvphototool@gmail.com. This allows us to provide detailed, written responses and maintain a record of our assistance for your reference throughout your DV application process.